Guiding an entire
city securely

A complex task,
expertly managed

Wiener Stadtwerke bears a great responsibility, because it is all about the essentials. Our mission is to provide goods and services that are indispensable for our existence as human beings. Our task is simple: to enable everyone who lives in our city to access the essentials they need to get by – that means all citizens, all small and large businesses, industrial companies, organisations, and public institutions. 24 hours a day, 7 days a week, 365 days a year. With the help of our 16,000 employees, we ensure that the heating stays on and the water is kept warm, that the electricity comes out of the socket uninterrupted, that the public transport system gets passengers from A to B quickly, on time and safely, and that those in cars can find a parking space. In a nutshell: that everything that makes the heart of a city beat works seamlessly.

This provision of public services is a special duty. It has considerable social significance. There are no two ways about it: security and reliability are paramount. But our responsibility does not stop there. The demands and expectations placed on us are higher. And rightly so. Our services don’t just need to be secure – they also need to be fit for the future. And this is only possible if they help to progress the climate revolution in our city one step further every day. We bear a responsibility for ensuring a noticeable reduction in Vienna’s ecological footprint. For this reason, we ensure that we provide energy in a reliable way, while also making sure that it will soon come entirely from renewable sources. Likewise, we keep buses and rail services running reliably – and equip them with climate-friendly propulsion technologies. Wiener Stadtwerke is not just a modern infrastructure service provider, but also plays the largest role in terms of climate protection in Vienna and the surrounding area. Without us, Vienna cannot reach climate neutrality by 2040. The tasks we face in this regard are complex. But we will find the right solutions.

We rely on solid finances

We can only meet the demands placed on Wiener Stadtwerke – and achieve the goals we set ourselves – if we secure our Group’s solid financial foundation in the long term. Stable finances are the prerequisite for any investment, be it in security of supply, sustainable mobility, climate protection, innovations or attractive jobs. We want to help shape Vienna’s path towards becoming a sustainable metropolitan region, and we believe that this requires a financial roadmap that is itself sustainable. Responsible business activity is one of our core corporate values.

We are prudent

Wiener Stadtwerke is a publicly owned company. Therefore, we see transparency as an absolute necessity. We ensure that our owner, our supervisory bodies and the public have insight into our economic activities through clearly defined and comprehensible processes and structures. An internal control system ensures early detection of potential sources for risks and failures in business processes that could have negative economic, environmental and societal consequences. Regular audits ensure that the principles of profitability, purpose, security and correctness are observed in all work processes.

We also regularly evaluate and develop our Group-wide Compliance Management System (CMS), and its effectiveness is subject to independent audits at defined intervals. The Management Board and Supervisory Board receive written compliance reports, as well as verbal reports on a case-by-case basis as required. A Group-wide whistleblowing system has been set up and is used by employees, customers and suppliers.